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Customer Support > Support Database: TealLock
CompatibilityFeaturesGeneralInstallationPhone IssuesRegisteringTroubleshooting- When I insert the Visor Springboard Flash memory module, I can exit the locking screen on a Handspring Visor.
- When I run TealLock, it crashes as soon as I tap its icon; I've recently restored it from backup.
- When I try to enter my password I don't see any letters.
- When I turn on my device, TealLock acts like a letter has already been entered and won't accept my quick password.
- When I soft reset my handheld, the lock screen does not look or work properly, or the standard security lock screen appears.
- When I turn on my device, sometimes only a blank screen is showing or it doesn't power up...
- When TealLock is running, I seem to be noticing decreased battery life.
- When I HotSync on my i705, TealLock turns off after the HotSync is complete.
- When I HotSync, the sync operation hangs or gets disconnected if TealLock is running.
- When I turn on my device, TealLock occassionally has not automatically locked when it should.
- When I reset the handheld, TealLock does not stay "ON" after the system reset.
- When the handheld is locked, my alarms or snooze messages do not show.
- When BtToggle is on, TealLock does not function properly.
- When TealLock is active, I get occassional crashes on my Tungsten T5, Treo650, Lifedrive, or other handheld with non-volatile memory.
- When I set automatic locking and/or hiding options, TealLock does not come on automatically when it should.
- When I soft reset, I get a blank lock screen with only a password entry line.
- When TealLock is running, my handheld turns on when I place it on or remove it off the cradle...
- When I turn off the device, the lock screen briefly appears a few seconds later.
- When TealLock is "on", I am experiencing intermittent crashes. I also have other hacks or background apps running.
- When I unlock the handheld, I get a message that one of the files I'm trying to decrypt already exists.
- When I encrypted a file it seemed to encrypt but didn't decrypt properly.
- When I warm reset (safe boot), TealLock no longer auto-locks.
- When I enable TealLock, I get a crash when I try to run PocketTunes. I have FontSmoother or PalmRevolt enabled.
- When I turn on TealLock, I get crashes or looping 'resets' if I run BackupBuddy VFS.
- When TealLock is active, Hi-Launcher won't popup, BackupBuddy won't auto-backup, or dialing from some apps launches Standard Security.
- When an alarm goes off and the handheld is locked, I sometimes get a 'SysUIBusy Underflow' crash.
- When I place my locked TX in the cradle, it freezes.
- When TealLock is locked, I seem to be experiencing more power drain.
Usage
Compatibility
Will TealLock run under PalmOS 5? (100%)
Yes. TealLock is fully compatible with PalmOS 5 and handhelds running ARM processors like the Tungsten T. Make sure you are running version 5.0 or higher.
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Features
Can I leave files encrypted when the device is unlocked? (100%)
Yes, on an SD card, but not in main memory. A few programs tried to do this under PalmOS 3/4 with mixed results. PalmOS 5, however, doesn't allow third party apps to do this sort of thing.
In TealLock 6, you can add a 'Leave card encrypted' icon to the lock screen that lets you select whether card based files are decrypted when you unlock.
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Can I put TealLock in flash memory or extra protection? (100%)
Yes. We do not recommend using this feature for most people, but it has been included for customers with specific needs in this area to help encourage return of a lost unit. See the manual on how to create a "settings file" to snapshot your current settings. To put both into non-removable flash memory (if present on your device), use a utility like FlashPro or RomTool. Note that you cannot put TealLock into a *removable* flash card because it must stay connected to the system to remain functioning.
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Can you list the differences between TealLock 5 to TealLock 6? (100%)
TealLock 6 is a completely new program written from the ground up, and is vastly more powerful and compatible than TealLock 5, which is no longer supported.
TealLock 6 adds an all new streamlined interface, full screen support, protected app mode, alarm blocking, card self-destruct, jpeg import, emergency call, pen swipe activation, password permissions, SMS text message activation, history logging, a fully-customizable lock screen, and much more.
To upgrade to TealLock 6 from TealLock 5, visit our Upgrade Page
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Can I lock, or “password protect”, individual applications using TealLock? (100%)
Yes. TealLock 6 adds this functionality. You can choose to protect only apps you've listed or all apps except ones you specify. When running apps in 'protected' mode, the system is in a partially-locked state, so it is important to test your apps to make sure they run properly in this mode.
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General
What kind of encryption does TealLock support? (100%)
TealLock supports a number of different encryption types, from a simple fast encryption method to industry-standard 128-bit Blowfish encryption and 128-bit AES in TealLock Enterprise Edition. On a Tungsten C, RC4 is also available. See the TealLock manual for a whitepaper on TealLock's security technology.
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What use is encryption if the device is locked anyway? (100%)
The locking screen itself is secure enough for many users and applications. Encryption adds an extra layer of protection from undiscovered vulnerabilities in the operating system or from someone trying to break open the handheld and use a hardware device to extract data directly from the memory chip. In addition, it can also protect files on a removable SD card, which normally is completely vulnerable.
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What purpose is the 'encrypt on power off' option if you can decrypt the records just by turning on the device? (100%)
Update: This option was present in TealLock 5 and is no longer present in TealLock 6 due to system structure differences.
The 'encrypt on power off' option was originally added because TealLock used to switch to the lock screen only after you manually turned it back on. Always encrypting the records on power off would help keep the data secure if someone reset the device while it was still off. With the "wake up to lock" option, however, the "encrypt on power off" option is now largely unnecessary, as the former insures the device is already locked and records encrypted by the time the user manually turns on the handheld. The exception is if you only use the "Lock if turned on at xxx time" option, as the "wake up to lock" option can't prelock the device in this case.
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Installation
I can't HotSync the new version or move it to Flash memory (100%)
The built-in delete-protection will prevent you from overriding the program while it is currently running. You must first TURN TEALLOCK OFF first before upgrading to a newer version or deleting the program. If upgrading versions, we also recommend deleting the application from memory before installing a new version.
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When I installed TealLock, it asked for a reset. Then my handheld crashed. (100%)
Update: TealLock 6 no longer requests a reset after installation, as this is not needed in modern OS5 handhelds.
The TealLock file is flagged with a property bit that tells PalmOS that it should ask for a reset after installation. TealLock isn't actually running any code at that point, however, and the request is coming from the HotSync application.
After a reset, PalmOS calls all applications in memory to inform them of a reset, so there could be a flaw in ANY other application you have installed in memory. If you have not needed to reset your device in awhile, any application you have installed in the meantime may be the source of the problem. Try systematically deleting them one by one and performing soft your recently-installed apps one by one and performing soft resets to locate the source of the crash.
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How to I uninstall TealLock if I've forgotten my password? (100%)
If your device is locked within the TealLock lock screen (not the system lock screen) then you can use your emergency password if you have the emergency password option enabled and you do not have an admin password set.
If you are at the system lock screen, do not have the emergency password enabled, or have an admin password set (Corporate or Enterprise editions only), then you will have to hard reset your device and erase memory to continue.
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Phone Issues
When I access my Treo, it keeps asking me for a 4-digit numerical password, but I haven't set one. (100%)
This is the phone-locking screen that is part of the "Phone" application of older PalmOS 4 Treos. It is not a request coming from TealLock. The Treo will automatically activate its own locking in certain circumstances, but uses a different password that is not related to the one set in TealLock. By default, most carriers set this password is set to the last 4 digits of your phone number. Check your phone's manual if this does not work.
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When running certain apps on my Kyocera Smartphone I sometimes get crashes if TealLock is ON. (100%)
The handheld is likely running out of application stack space when the application runs. First turn off any hacks you may be running. If that does not help, use the global stack boost feature in TealMembrain (for OS3 or OS4 devices) or increase the requested stack size (default is about 4000 bytes) of the conflicting application using TealMover 1.90 or higher. This is reportedly a problem in the PicSel Image Viewer and TinySheet, and a more global issue on the Kyocera Smartphone due to increased stack usage by its phone drivers, which make the device much less able to stably support add-on background apps like TealLock without a global stack-boosting solution.
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When my phone is locked, I can't make or receive calls. How can I make/receive calls when locked? (100%)
To allow access to the phone screen, you need to add the phone's dialer application to TealLock's "Allowed Apps" list. The dialer application has different names depending on your device, and is called "Dialer" on a Kyocera or "Phone" on a Treo.
To initiate a call, you may also need to un-check "lockout silkscreen buttons" or turn off key-mapping for the particular hardware button used to launch the phone dialer.
On the Kyocera 7135, you can use the red/hangup button to bring up the phone pad and the silkscreened graffiti icon to close out of it.
The phone is still partially locked when using this feature, some phone features may still be disabled. As this functionality is highly dependent on what the phone dialing software does internally, please for possible conflicts or security problems and see Locking/Unlocking Options in the TealLock manual for more information on using these features.
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When I receive a call, I get an "unlock phone" menu if my Kyocera SmartPhone is locked. (100%)
This is caused by this device's phone software, which goes into an odd loop when it detects that the phone is locked. To work around this, or to receive calls when the phone is locked, try using TealLock's "Allowed apps" feature. Add your phone's dialer app ("Dialer" on the Kyocera, SmartPhone, "Phone" on a Treo) to your "Allowed Apps" list. You may also need to un-check "lockout silkscreen buttons" or turn off key-mapping for particular hardware buttons. On the Kyocera 7135, you can use the red/hangup button to bring up the phone pad and the silkscreened graffiti icon to close out of it. The phone is still partially locked when using this feature, some phone features may still be disabled. As this functionality is highly dependent on what the phone dialing software does internally, please for possible conflicts or security problems and see Locking/Unlocking Options in the TealLock manual for more information on using these features.
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When I try to access by 200/300 series TREO, I get an "unlock communicator" screen that my password doesn't work in. (100%)
This screen does not come from TealLock but is part of the phone software which replaces the standard security application on older model TREOs. The password it is requesting is not related to any password set in TealLock. It is preset at the factory, typically to the last 4 digits of your phone number. Check your phone documentation for the exact startup code if this does not work and you have not changed it yourself in the phone's security menu screens.
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When TealLock is on, my Treo does not autolock consistently or puts up the system lock screen. (100%)
Autolocking can be set to be active only a certain time of day or days of the week. Make sure you have no inadvertanly disabled autolocking on some days or times.
Also, make sure you are running the latest version of TealLock. If a beta version is available, you may wish to try that as well. Palm has a habit of changing code for the phone dialer and keyguard between application models, and TealLock often needs to be updated to work around changes they've made on the new device.
Lastly, it's been reported that the "network time" option in System Prefs can interfere with TealLock. Try turning it off if you are getting autolocking, system waking, or keyguard problems on a Treo.
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When I make or receive a call with the device locked, I can't access the address book and I get the Standard Security app after hanging up. (100%)
Make sure you are running the latest version of TealLock 6, or try the latest beta version if one is available. We occassionally need to update TealLock in response to changes Palm makes to the Phone Dialer app.
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When I have TealLock set to 'lock after 0 minutes', the radio on my Treo seems to be disabled after locking. (100%)
It appears that the Treo radio software on some older firmware versions needs to run a small task in the background 30 seconds or so after turning off the device. It cannot do this when the handheld is locked. Try setting your locking elapsed time to 1 minute or more to allow the radio software to come up.
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When I make a call with the device locked, the Jog-down doesn't work on my Kyocera Smartphone. (100%)
The Kyocera jog-down uses a conflicting key code that's the same as the right-arrow button of some 5-way navigator controls. Set the key mapping for the right-arrow to "no" to enable the jog down.
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Registering
How can I obtain a licensing information for TealLock Corporate Edition? (100%)
Please Site licenses are available for 50 or more customers. Download the latest version from our Corporate Edition information page.
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How do I upgrade from TealLock 5 to TealLock 6? (100%)
If you are an existing TealLock 5 user, visit our Upgrades Page for information on how to purchase a discounted upgrade key.
When upgrading, you'll need to enter both your original TealLock 5 key and the new TealLock 6 Upgrade key. Enter the old key first before the upgrade key.
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Troubleshooting
When I insert the Visor Springboard Flash memory module, I can exit the locking screen on a Handspring Visor. (100%)
If you are running Launcher III, this is caused by a combination bug in that program and a security flaw in PalmOS3. It does not happen on modern devices or handhelds without springboard expansion modules. We've found that it even bypasses the standard Palm Security's lock screen, and does so if Launcher III is installed, regardless of whether it is activated as the default launcher. Programs which inadvertently leave files open on the expansion card can also cause this behaviour.
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When I run TealLock, it crashes as soon as I tap its icon; I've recently restored it from backup. (100%)
There is a known problem with BackupBuddy incorrectly backing-up and/or restoring files which are currently locked. BackupBuddy "restores" a corrupt 1k file which cannot be run or deleted by the standard system launcher.
To fix it, use TealMover or a similar file-management program to delete the 1k damaged file after turning off its "protected" and "read-only" bits. Then reinstall. If this does not work, please contact Blue Nomad for a fix to their bug, which has reportedly been fixed in a recent version of their program. Reinstall the program from the original download.
Incidentally, TealBackup, our own backup program, does not exhibit this problem.
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When I try to enter my password I don't see any letters. (100%)
Under TealLock 6, if there is no text entry line at all, then either no User Password has been set (or it's been reset by installing a new version) or the password entry box has been shrunken to be too small.
Under TealLock 5, make sure that the Text entry line is active, which is indicated by a flashing cursor. If it is not, click on the text entry line first.
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When I turn on my device, TealLock acts like a letter has already been entered and won't accept my quick password. (100%)
By default, the four hardware buttons are mapped to '1','2','3', and '4', respectively. This allows you to unlock your device 'pen free' using the quick password if your quick password uses these numbers or whatever characters you choose to map. When you turn on the device using a hardware application button (or accidentally do so while it's in your pocket), that first press counts as entering a key, which will invalidate your quick password entry. To keep this from happening, you can map all four buttons (and optionally the Palm V contrast button) to nothing by setting them all to "no". You can also set the quick password countdown to start only after the initial key press, or enable the "Ignore initial wake-up press" option.
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When I soft reset my handheld, the lock screen does not look or work properly, or the standard security lock screen appears. (100%)
If the handheld is already locked or running in "protected mode", after a reset, your handheld first falls back to the system lockout screen, which is part of the Palm OS, not the TealLock locking screen. This is hard-coded in your device ROMs.
TealLock-specific settings and options won't work on this screen, but the password should be the same as your User Password if you have the default "Sync to System Password" option enabled.
The system security screen on older handhelds says "System Lockout" in the title bar, while many newer ones show the time and date.
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When I turn on my device, sometimes only a blank screen is showing or it doesn't power up... (100%)
An alarm going off or a conflict with the running program may have prevented TealLock from switching to the lock screen.
1) If the screen is powered up but blank, the active screen or alarm dialog may be active and waiting for a button tap, but its buttons have just been erased in preparation for the locking process. This may happen due to the system software on some devices. If so, make sure the 'blank screen before switching current app to TealLock" is turned off under "Advanced Options".
2) On the Zire 72, Treo 600 or other smartphones, the device may not have powered up the screen properly due to a system bug. Set TealLock's "wake up to lock handheld" option to prevent TealLock from activating at the same time as the PalmOS background tasks. On a Treo, the device wakes up periodically (with the display off) to do background tasks and check for email, while the Zire 72 seems to have a system bug related to alarms.
3) Try turning off any system prefs keylock option (like on the Treo 600).
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When TealLock is running, I seem to be noticing decreased battery life. (100%)
If you have scheduled automatic email downloads, try turning them off. The built in mail program and/or PalmOS itself has a bug where it sometimes fails to turn off the phone radio after completing background mail downloading. This seems to occur whenever a third party app (such as TealLock) has a system event handler installed.
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When I HotSync on my i705, TealLock turns off after the HotSync is complete. (100%)
On the i705, a bug in the HotSync program unhooks any applications or hacks hooked up to the system EvtGetEvent system call after a HotSync. To get around this, try the third party program TrapWeaver, which is designed to prevent this type of conflict under OS 3/4.
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When I HotSync, the sync operation hangs or gets disconnected if TealLock is running. (100%)
If you have a Palm keyboard driver installed, make sure it is NOT enabled, as it will make HotSyncing unreliable and sensitive to any other background apps running. You can also download a patch off Palm's web site at http://palmone.com/us/support/downloads/ Also try disabling any hacks you may be running, as this may be due to running low on stack memory or another resource issue. In particular, EasyLaunch has been reported to have problems running with TealLock. If running hacks under OS5, make sure you are running TealMaster 2.15 or higher. On a Tungsten T5 or Treo650, make sure you are running the latest TealLock which has been patched to workaround bugs in the Palm Hotsync application on those devices.
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When I turn on my device, TealLock occassionally has not automatically locked when it should. (100%)
Make sure that the time you expect your handheld to lock lies within the active time range and days of the week set in your autolocking settings
Next, to check for a possible conflict, turn on "Debugging Info" in the history log to see when the program thinks it needs to lock.
Lastly, the program "Today" is known to interfere with TealLock locking in this way. In general, schedule programs like "Redo" and others which may silently wake up the device to reschedule alarms and repeating events may keep automatic or timed locking from activating.
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When I reset the handheld, TealLock does not stay "ON" after the system reset. (100%)
The "backlight" utility for the m500 series is known to interfere with TealLock and other programs which must interface with PalmOS. Try turning this off and any hacks or other background apps and drivers (like keyboard drivers).
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When the handheld is locked, my alarms or snooze messages do not show. (100%)
Are you encrypting the Datebook (Calendar) or ToDo (Task) databases? When a database is encrypted, it is protected from access to safeguard the data, so the Datebook application cannot access it. When TealLock detects a Datebook alarm with an encrypted database, it will sound and show a substitute alarm screen. Datebk5, however, may also expect the ToDo database to be unencrypted as well, and may not display snooze messages if the ToDo database is encrypted.
Under PalmOS5, the datebook will show alarms as "Private Appointment" when the handheld is locked. This is standard functionality also found in the standard security app and part of the locking behavior designed by PalmSource and is not something we control.
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When BtToggle is on, TealLock does not function properly. (100%)
Normally, even when a handheld is "off", the system quietly runs at regular intervals with the display hardware turned off to process alarms and perform regular maintenance tasks. BtToggle probably extends battery life by shutting down or disabling this mechanism. By doing so, it changes the expected normal behavior of the system which can affect all applications requiring time-based behavior. Try TealLock 6, which better differentiates between manual and automatic wakeup. We recommend turning off BtToggle, however when using any TealLock automatic activation options.
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When TealLock is active, I get occassional crashes on my Tungsten T5, Treo650, Lifedrive, or other handheld with non-volatile memory. (100%)
Make sure you are running the latest TealLock (5.2 or higher) which has been patched to workaround bugs in the Palm Hotsync application and memory architecture on those devices. Also, run the PalmOS Updater to make sure your handheld has the latest NVFS system. Older devices (particular Treo 650s and T5s) have a notorious buggy memory system that is prone to crashes an seemingly random times.
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When I set automatic locking and/or hiding options, TealLock does not come on automatically when it should. (100%)
Make sure your "Automatic Locking" options are activated and that the time you expect your device to lock falls within your enabled time range and days of the week. If these are correct, try deleting and reinstalling the program, which will restore default settings. Also make sure TealLock is turned ON.
Lastly, you can turn on "Debugging Info" in your history log to track down when TealLock expects to lock based on your settings.
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When I soft reset, I get a blank lock screen with only a password entry line. (100%)
We've received reports that this occurs due to a conflict in a support app that comes with AppForge Booster. Remove AppForge and it's support components to resolve the problem.
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When TealLock is running, my handheld turns on when I place it on or remove it off the cradle... (100%)
This appears to be caused by the how the system software has been hacked to handle cradle changes on the device. Normally, when the device is put on a cradle, the hardware wakes up the device, but the system software keeps the display off temporarily and turns off the device if no programs are running. When TealLock is active, the system software seems to detect that a third party application is running and because of this purposely leaves the device on. To date, we have not found a way to circumvent this system behavior.
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When I turn off the device, the lock screen briefly appears a few seconds later. (100%)
Under TealLock 5, when you have the 'wake to lock handheld' option enabled, TealLock sets a 30-second timer to briefly wake the device. The screen flash occurs when the device wakes up to put up the lock screen to fully secure the handheld. Under TealLock 6, locking is instantaneous, so this is not an issue.
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When TealLock is "on", I am experiencing intermittent crashes. I also have other hacks or background apps running. (100%)
When crashes occur running hacks or background apps like TealLock, TealScript, TealMaster, the cause is almost always due to running out of stack space. No matter how much total memory is free, PalmOS limits the processor stack to the amount requested by the current foreground application (an app you launch from an icon). Even though this amount can be very small (as little as 4k) it has to be shared between the current foreground application and ALL currently running hacks, drivers, popup applications and background apps. If you run too many background apps simultaneously, you may experience intermittent crashes because of this. Even though the last one you turn on may appear to be at "fault", the real problem is the combination of all apps running together. Try experimentally turning off various background apps/hacks/drivers to see if one is unusually resource hungry. If so you may need to choose not to run certain combinations. Alternatively, if crashes only occur while within a single "foreground" application, that app may not allocate enough stack space to allow background apps to run. If so, you can use TealMover to boost the amount of stack space requested by that application. Under PalmOS 4 or earlier, you can also use TealMemBrain to globally boost the amount of stack allocated by all applications.
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When I unlock the handheld, I get a message that one of the files I'm trying to decrypt already exists. (100%)
This message occurs in TealLock 6 typically because another application has replaced a file you've encrypted with a new blank copy.
When TealLock encrypts a file, it renames it so other applications will not try to use it. If you run an 'allowed' app that tries to access a file that you've encrypted, it may create a new empty copy of that file when it cannot find the original. For this reason, you usually do not want to encrypt files that are still needed by either background apps or 'allowed' apps when the handheld is in a locked state. Doing a soft reset from the lock screen can also create new blank address book and calendar databases.
When a conflict is found, you are are shown the sizes of each database so you'll know which one to keep. You almost always want the larger database, as the other is typically blank, and the encrypted copy is almost always the one you want to keep.
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When I encrypted a file it seemed to encrypt but didn't decrypt properly. (100%)
Turn on "Debugging Info" in the history log and try locking and unlocking the device. The History Log should then show the results and a possible error message if decryption failed for some reason.
When files are encrypted, they are given names like "TealLock_6.xx_012345678". Files on a card are placed in the Palm/TealLock/ folder while files in RAM are listed with all other files. You can use a file manager like TealMover to locate these encrypted files for debugging purposes.
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When I warm reset (safe boot), TealLock no longer auto-locks. (100%)
By design, PalmOS disables all drivers and background apps when you perform a warm reset (pinhole + ArrowUp). This allows you to still use the device if you accidentally install troublesome or incompatible software.
If TealLock is already locked prior to the warm reset, then the handheld will come up with the standard Security lock screen after booting up, continuing to secure the handheld until your system password is entered. This will also occur if you have any apps marked as 'protected' in TealLock in order to keep someone from trying to circumvent app-protection with a warm reset.
If the handheld is already unlocked when you warm reset, however, and no 'protected' apps are specified, then the handheld will continue to be unlocked after the warm reset, and TealLock will not be able to automatically lock because PalmOS is running in safe mode and not processing background notifications.
You can optionally force a system lock even on a warm reset by adding at least one app to your 'protected' apps list. This will keep PalmOS in a semi-locked state at all times, which is normally not a problem. In a few cases, however, it may confuse a few apps (like BackupBuddy) that are written to not do background activation when they think the system is locked.
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When I enable TealLock, I get a crash when I try to run PocketTunes. I have FontSmoother or PalmRevolt enabled. (100%)
Make sure you've added TealLock to the "exclusion list" in both FontSmoother and PalmRevolt. These apps reportedly cause compatibility problems when run with some other background apps.
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When I turn on TealLock, I get crashes or looping 'resets' if I run BackupBuddy VFS. (100%)
The most recent update to BackupBuddy VFS (4.1) does not allocate enough stack space to be compatible with background apps like TealLock. You can fix this by selecting BackupBuddy in TealMover and boosting the stack space allocated in the TealMover 'Info' screen by 2000 bytes or so.
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When TealLock is active, Hi-Launcher won't popup, BackupBuddy won't auto-backup, or dialing from some apps launches Standard Security. (100%)
Try removing all apps from your "Protected Apps" list. When you have ANY apps protected, TealLock keeps PalmOS in a semi-locked state to keep someone from trying to bypass security with a warm reset. Some background apps (such as BackupBuddy or Hi-Launcher) need to be modified to be compatible with protected mode, however, as they voluntarily lock out functionality when they see PalmOS is in a locked state.
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When an alarm goes off and the handheld is locked, I sometimes get a 'SysUIBusy Underflow' crash. (100%)
This happens because another application or system component on your device is not properly checking the state of the PalmOS SysUIBusy flag prior to decementing it. This has been reported when using DateBk5/6, but may also be due to a bug in some versions of PalmOS. To work around the bug, turn off the 'Lockout System Popups' option in TealLock.
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When I place my locked TX in the cradle, it freezes. (100%)
This has been reported to us by a customer who found that it happened after installing the Palm TX Accessory Cradle Update. Removing the update stopped the freeze from happening.
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When TealLock is locked, I seem to be experiencing more power drain. (100%)
Try turning off the 'Lockout Serial Port' option in TealLock locking options. Some devices have hardware connected to the serial port that may drain more power when the port is open. This option if mainly useful only on older devices, as modern ones use the USB interface (not the traditional serial port) for HotSyncing.
Battery drain may sometimes also be caused by another app 'fighting' with TealLock to gain control, when autolocking is to occur. To diagnose this, turn on 'Debugging Info' in the TealLock History Log and run a test scenario when battery drain seems to be occuring. Refer back to the log and check to make sure the device actually goes fully to sleep (says 'Powering off'). If not, try disabling/uninstalling any background hacks, apps, or drivers you may have installed to narrow down the potential conflict.
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Usage
How do I restore encrypted records after I reset? (100%)
If the Palm is reset while on the Palm locking screen, TealLock will fall back to the system security screen. When this is unlocked, TealLock will automatically launch and decrypt the encrypted records. If for some reason, a conflict with installed "hack" extensions, for instance, TealLock is not able to decrypt the records, simply relock and unlock under TealLock to restore your records. Do not change your password before doing so and do not run other programs that may try to access the encrypted records, as they may either crash or modify the encrypted data, preventing it from being decrypted properly.
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How can I add a high resolution background image? (100%)
TealLock 5.2 adds support for high resolution background images created in TealPaint 6. Images 160x160 or smaller are shown in low resolution; larger images are shown in high res. Under TealLock 6, you can also "stretch" images to fill the full screen no matter what their original size.
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How do I select card files for encryption? When I select the PALM/* folder, nothing encrypts. (100%)
Selecting a folder only selects files in that folder, but does not recurse down into subfolders, so if you select PALM/*, folders in PALM/Launcher/* will not be encrypted. To encrypt subfolders, you have to navigate down into the parent folder and select the subfolders too.
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How can I play music in PocketTunes with the device locked and off? This seemed to work in TealLock 5 but not in TealLock 6. (100%)
Actually, this was really a side-effect of a limitation of TealLock 5 more than anything else. PocketTunes actually keeps the device awake (while turning off the display) when music is playing. TealLock 5 never recognized this as "sleep" so if you had automatic locking enabled, it never kicked in so your device was never actually locked as long as music was playing.
TealLock 6 is more secure than TealLock 5 and actually recognizes turning off the display as "sleep". It now locks the device immediately on power off, which stops the music because PocketTunes won't play when the handheld is locked.
You can add PocketTunes to your "Excluded Apps" list to disable automatic locking when you are playing music. This will have much the same effect as the previous version except that you will need to switch to another app to lock the handheld.
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How do I get BackupBuddy to perform a scheduled backup when TealLock is locked? (100%)
TealLock's 'allowed when locked' feature lets selected applications run even when the handheld is locked, but it can't force them to run if they aren't even trying to start.
BackupBuddy has apparently been written to detect when the handheld is locked and doesn't even try to launch at all when it is. Consequently, BackupBuddy will have to be modified to get this to work. Incidentally, TealBackup--our own backup app--does not have this problem.
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