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Customer Support > Support Database: TealDoc


    Will TealDoc run on my PalmOS 5 device? (100%)
    Yes. TealDoc is fully compatible with PalmOS 5 and handhelds running ARM processors like the Tungsten T.
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    Will TealDoc support the full screen modes of my device? (100%)
    Yes. TealDoc supports for the full screen mode on Sony CLIE's (OS3, 4, and 5), Samsung i300/330 phones, Alphasmart Dana, HandEra 330, Palm Tungten T3/T5, TapWave Zodiac, and more.
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    Can I edit documents with TealDoc? (100%)
    Yes. Make sure you are running TealDoc 6 or higher, which adds editing capabilities.
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    Can I read documents on external expansion cards with TealDoc? (100%)
    Yes. TealDoc transparently supports Palm's virtual file system for external expansion media cards and direct support for the MemPlug SmartMedia adapter springboard module. Support includes SD/MMC cards, compact flash, and Memory Stick. TealDoc also supports reading of raw text (.TXT) files stored on the expansion cards without need for file conversion.
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    Can I edit bookmarks on an external VFS card? (100%)
    Yes. TealDoc 6 fully supports bookmarks on external cards. Due to the structure of the PalmOS PDB file format, however, modifying bookmarks can be very slow with large documents. For these, use the "Make temporary copy in RAM when opening docs on VFS Cards" preference option to temporarily copy documents into memory before opening them. This requires enough free memory to hold the temporary copy. Changes are saved back to the card when the file is closed or the program is exited.
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    Can I print documents on an external VFS card? (100%)
    While you can print the current screen of text on a card-based document, you can currently only print full documents resident in RAM, or those running as a temporary copy spooled into RAM using the "make temporary copy in ram" option in TealDoc preferences.
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    Can I read Microsoft Word documents using TealDoc? (100%)
    Even though Word documents have a .DOC file extension, they are not related at all to the Palm Doc format. You cannot read Word files in TealDoc unless you first convert them to text or Palm Doc format. We have no plans at this time to support direct Word reading capability.
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    How does your document reader compare to the competition? (100%)
    We support a wealth of features, including editing, embedded images, password-protected documents, graphics, hidden bookmarks, screen rotation, beaming, full screen mode, VFS expansion cards, tiny fonts, FontBucket fonts, anti-aliased text, linking to applications, oversized scrolling bitmaps, and hyperlinks. No other standard doc reader/editor supports all these features.
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    Where can I get TealDoc documents? (100%)
    Check out our
    Docs Page, where we have many documents from our customers that take advantage of TealDoc's advanced features. Other documents can be found at a file archive like the Lending Library, Memoware.com. Make sure you choose documents in "TealDoc" or "Doc" format only.
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    What does "opening" a Picture file in TealDoc list screen do? (100%)
    If you have TealPaint installed, TealPaint will launch if you tap on an image name in TealDoc. You may need to manually select the image database, however. If you don't have TealPaint installed, nothing will happen.
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    The program won't accept my registration/upgrade key. (100%)
    Make sure you are entering the correct key in the correct order. If you previously registered an older version of the program and are entering a TealDoc 6 upgrade key, you must enter your valid original TealDoc 5 key first before entering the upgrade key. If you purchased a registration key after April 2004, note that your registration key is for TealDoc 6, and won't work for older versions of the program or for localized versions of TealDoc which have not yet been updated to version 6. If this is the case, save your TealDoc 6 key in a safe place for future use and contact us for a TealDoc 5 key to use in the meantime.
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    I cannot register my Stat-Coder / ICD-9 reference. (100%)
    Please note that the StatCoder and ICD-9 references are not our products. They are databases created and sold by another company that happen to use our programs (TealDoc and TealInfo) as readers. When registering, make sure you have registered both TealDoc and/or TealInfo (as appropriate) and are entering the correct keys into each program. Also make sure you have downloaded up-to-date versions of the reader programs off our site, as StatCoder has previously been bundled with an out-of-date version of TealDoc. Please direct any StatCoder/ICD-9 questions directly to the company that creates those products, as know very little about them.
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    When I enter my update key, it's not accepted. (100%)
    Make sure to read the message you get after entering it. If you've upgraded from an older copy, you must enter your original TealDoc5 key first before the update key.
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    When I try to find some PDB documents I've downloaded and installed, TealDoc can't see them. (100%)
    ALL PalmOS files appear on your PC with either a PDB (Pilot Data) or PRC (Pilot Resource) extension. Just because it is a ".PDB" file does not mean it is a TealDoc format document. Make sure the document/e-book you're installing is a TealDoc or Palm-standard doc file, not one intended for iSilo, or Peanut Press, or another non-standard format. TealDoc supports standard Doc files and text files, but not unpublished proprietary formats by other manufacturers.
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    When I deleted one document in the PalmOS "Delete" screen, all of my documents are now gone... (100%)
    Palm OS doesn't list files individually, but groups all files together of the same type under a single name. On most devices, if you delete docs using the system "Delete" menu, you will end up deleting all files instead of the one listed. Also, if you are running Aportis Doc, deleting that program will also delete all public-format doc files. To prevent this, convert all doc files you wish to keep to "local" format first, and use TealDoc to delete the files individually.
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    When I deleted AportisDoc (after a trial), I lost all my docs too... (100%)
    The now-defunct doc reader AportisDoc assumed the same Creator ID as standard (public) Doc files. Because of this, PalmOS will delete all "public" doc files if you have installed AportisDoc and subsequently try to delete it. To avoid this, use TealDoc's 'All to Local' menu item to convert all documents to the TealDoc Creator ID prior to deleting AportisDoc.
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    When reading Hebrew or Chinese documents under TealDoc, the characters come out as garbage characters.  (100%)
    PalmOS does not support Hebrew, Chinese, Korean, Czech, or Russian languages natively, but do so with the help of third party font-mapping utilities.

    If you already are using one of these utilities (such as Penticon Hebrew Support, PiLoc, or CKJOS), make sure 'Fancy System Fonts' option in TealDoc's 'General Prefs' is set to 'None' or 'Auto', as third party font-mapping apps don't support custom fonts.

    Also try turning off anti-aliasing in the TealDoc reading screen's font selection dialog if it is on.

    Lastly, if you recently upgraded to an OS5 handheld, also make sure the language utility itself is itself OS5 compatible.
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    When I enable anti-aliasing, there isn't any change on my hires handheld… (100%)
    TealDoc contains anti-aliased fonts corresponding to the standard PalmOS low-resolution text fonts, but does not support anti-aliasing on high resolution devices because they have their own high resolution text system and corresponding proprietary fonts. Anti-aliasing would have only limited visual benefit on a these devices, which exhibits very little "jagginess" to begin with due to the higher resolution.
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    When I go to the font selection screen, I don't see an option for the monochrome tiny font... (100%)
    The tiny font only works under PalmOS 3.0 or higher. Also, the tiny font is not available on Sony CLIE models running PalmOS 3.5, as the system software on those devices do no scale fonts properly. Sony CLIEs running PalmOS 4.0 or higher do not have this problem.
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    When I enable anti-aliasing, the text looks funny or anti-aliasing does not work... (100%)
    Anti-aliasing works by adding gray pixels to the corners of letters to round off the sharp edges. You can turn on or off this option in the font selection dialog. On monochrome devices, you need to turn on the gray scale option to make anti-aliasing available, and you must adjust the screen contrast for best results. When properly adjusted, anti-aliasing results in highly readable text without the text fuzziness associated with "true-type" style technologies.
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    When running the TealDoc Medscape Reader... (100%)
    The Medscape company is using a very old version of our program TealDoc which they distribute, calling it their own reader. We do not support the Medscape Reader and Medscape has not responded to our inquiries to either update their copy or clarify the difference between our companies. "Medscape TealDoc" is over three years old and will not run on new devices.
    Download and run the latest "standard" version of TealDoc instead, as there are no special features (and many disadvantages) to using the "Medscape" version.
    Thanks, that helped!

    When I try to open some of my private documents, they now suddenly either crash or are corrupted. (100%)
    Have you recently lost your system password? When a document is marked as "private", only it's first header record is so marked. If you lose your system security password and use it's "Lost Password" feature, it will delete all private records from your handheld, including the header record of private documents, turning them into invalid files.
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    When I try to read a Hebrew document, I'm only getting jumbled characters in TealDoc 6.88 or later. (100%)
    Hebrew-compatibility apps like Penticon only support the standard PalmOS fonts. Make sure you have a standard font selected and have the 'Fancy System Fonts' option in TealDoc set to 'None'.
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    How do I make my own TealDoc documents? (100%)
    TealDoc includes TealDoc Maker, a Windows desktop program which easily makes TealDoc documents from text files, HTML files, the text clipboard, or even existing doc files. For other formats and operating systems, including Macintosh, Unix, or Linux, visit the TealDoc page at http://www.tealpoint.com/softdoc.htm for links to many third party utilities.
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    How do I un-make TealDoc documents back to text? (100%)
    If the document is unprotected, use TealDoc Maker to "convert" the doc file. Begin the process with the Preview/Edit option checked, and choosing a .PDB doc file as your "source" file. When the preview window appears, use the "Save as Text" button to save out the text to a new plain text file. Protected documents cannot be reversed.
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    How do I add images to TealDoc document I make? (100%)
    Images in TealDoc documents are stored in separate files compatible with TealPaint. They can either be made in TealPaint or converted from PC .BMP files using the TealPaint Image Manager that accompanies TealPaint. Once the images are created, you insert them into documents using HTML-like text tags inserted into the original document on the PC before using MakeDoc or a similar utility to create the files. Full instructions are in the documentation file for TealDoc.
    Thanks, that helped!

    How do I add oversized images like the TealDoc demo document? (100%)
    Use the TealPoint Image Manager (that comes with TealPaint 6) to import an oversized image to make the multi-record images needed for this feature. The image manager imports the image into 160x160 panels, which are individually indexed as records in TealDoc.
    Thanks, that helped!

    How do I hide my documents names from the Palm "Delete" screen? (100%)
    To do so, the doc files need their ID code changed so the operating system knows to group them with TealDoc. You can do this with the Menu item 'All to Local' in TealDoc. The files will not be readable by other browsers if you do this, but you can use the complementary menu item to convert the files back.
    Thanks, that helped!

    How do I move over TealDoc to my new handheld and keep all my previous documents? (100%)
    Install a fresh copy of TealDoc onto your new device. If your new device has a new HotSync User Name, you will need to obtain a new registration key from our Customer Database. To move your documents, you can either beam them to the new device or move them using an SD/MS card. You can also back them up to the desktop and install the files onto the new device from the old user backup folder.
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