Customer Support - PalmOS Software by TealPoint Software; Programs and Accessories for Palm, Treo, and CLIE

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Customer Support > Support Database: TealDoc

Compatibility

Features

General

Registering

Troubleshooting

Usage

Compatibility

Will TealDoc run on my PalmOS 5 device? (100%)
Yes. TealDoc is fully compatible with PalmOS 5 and handhelds running ARM processors like the Tungsten T.

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Will TealDoc support the full screen modes of my device? (100%)
Yes. TealDoc supports for the full screen mode on Sony CLIE's (OS3, 4, and 5), Samsung i300/330 phones, Alphasmart Dana, HandEra 330, Palm Tungten T3/T5, TapWave Zodiac, and more.

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Features

Can I edit documents with TealDoc? (100%)
Yes. Make sure you are running TealDoc 6 or higher, which adds editing capabilities.

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Can I read documents on external expansion cards with TealDoc? (100%)
Yes. TealDoc transparently supports Palm's virtual file system for external expansion media cards and direct support for the MemPlug SmartMedia adapter springboard module. Support includes SD/MMC cards, compact flash, and Memory Stick. TealDoc also supports reading of raw text (.TXT) files stored on the expansion cards without need for file conversion.

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Can I edit bookmarks on an external VFS card? (100%)
Yes. TealDoc 6 fully supports bookmarks on external cards. Due to the structure of the PalmOS PDB file format, however, modifying bookmarks can be very slow with large documents. For these, use the "Make temporary copy in RAM when opening docs on VFS Cards" preference option to temporarily copy documents into memory before opening them. This requires enough free memory to hold the temporary copy. Changes are saved back to the card when the file is closed or the program is exited.

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Can I print documents on an external VFS card? (100%)
While you can print the current screen of text on a card-based document, you can currently only print full documents resident in RAM, or those running as a temporary copy spooled into RAM using the "make temporary copy in ram" option in TealDoc preferences.

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Can I read Microsoft Word documents using TealDoc? (100%)
Even though Word documents have a .DOC file extension, they are not related at all to the Palm Doc format. You cannot read Word files in TealDoc unless you first convert them to text or Palm Doc format. We have no plans at this time to support direct Word reading capability.

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General

How does your document reader compare to the competition? (100%)
We support a wealth of features, including editing, embedded images, password-protected documents, graphics, hidden bookmarks, screen rotation, beaming, full screen mode, VFS expansion cards, tiny fonts, FontBucket fonts, anti-aliased text, linking to applications, oversized scrolling bitmaps, and hyperlinks. No other standard doc reader/editor supports all these features.

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Where can I get TealDoc documents? (100%)
Check out our Docs Page, where we have many documents from our customers that take advantage of TealDoc's advanced features. Other documents can be found at a file archive like the Lending Library, Memoware.com. Make sure you choose documents in "TealDoc" or "Doc" format only.

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What does "opening" a Picture file in TealDoc list screen do? (100%)
If you have TealPaint installed, TealPaint will launch if you tap on an image name in TealDoc. You may need to manually select the image database, however. If you don't have TealPaint installed, nothing will happen.

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Registering

The program won't accept my registration/upgrade key. (100%)
Make sure you are entering the correct key in the correct order. If you previously registered an older version of the program and are entering a TealDoc 6 upgrade key, you must enter your valid original TealDoc 5 key first before entering the upgrade key. If you purchased a registration key after April 2004, note that your registration key is for TealDoc 6, and won't work for older versions of the program or for localized versions of TealDoc which have not yet been updated to version 6. If this is the case, save your TealDoc 6 key in a safe place for future use and contact us for a TealDoc 5 key to use in the meantime.

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I cannot register my Stat-Coder / ICD-9 reference. (100%)
Please note that the StatCoder and ICD-9 references are not our products. They are databases created and sold by another company that happen to use our programs (TealDoc and TealInfo) as readers. When registering, make sure you have registered both TealDoc and/or TealInfo (as appropriate) and are entering the correct keys into each program. Also make sure you have downloaded up-to-date versions of the reader programs off our site, as StatCoder has previously been bundled with an out-of-date version of TealDoc. Please direct any StatCoder/ICD-9 questions directly to the company that creates those products, as know very little about them.

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When I enter my update key, it's not accepted. (100%)
Make sure to read the message you get after entering it. If you've upgraded from an older copy, you must enter your original TealDoc5 key first before the update key.

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Troubleshooting

When I try to find some PDB documents I've downloaded and installed, TealDoc can't see them. (100%)
ALL PalmOS files appear on your PC with either a PDB (Pilot Data) or PRC (Pilot Resource) extension. Just because it is a ".PDB" file does not mean it is a TealDoc format document. Make sure the document/e-book you're installing is a TealDoc or Palm-standard doc file, not one intended for iSilo, or Peanut Press, or another non-standard format. TealDoc supports standard Doc files and text files, but not unpublished proprietary formats by other manufacturers.

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When I deleted one document in the PalmOS "Delete" screen, all of my documents are now gone... (100%)
Palm OS doesn't list files individually, but groups all files together of the same type under a single name. On most devices, if you delete docs using the system "Delete" menu, you will end up deleting all files instead of the one listed. Also, if you are running Aportis Doc, deleting that program will also delete all public-format doc files. To prevent this, convert all doc files you wish to keep to "local" format first, and use TealDoc to delete the files individually.

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When I deleted AportisDoc (after a trial), I lost all my docs too... (100%)
The now-defunct doc reader AportisDoc assumed the same Creator ID as standard (public) Doc files. Because of this, PalmOS will delete all "public" doc files if you have installed AportisDoc and subsequently try to delete it. To avoid this, use TealDoc's 'All to Local' menu item to convert all documents to the TealDoc Creator ID prior to deleting AportisDoc.

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When reading Hebrew or Chinese documents under TealDoc, the characters come out as garbage characters. (100%)
PalmOS does not support Hebrew, Chinese, Korean, Czech, or Russian languages natively, but do so with the help of third party font-mapping utilities.

If you already are using one of these utilities (such as Penticon Hebrew Support, PiLoc, or CKJOS), make sure 'Fancy System Fonts' option in TealDoc's 'General Prefs' is set to 'None' or 'Auto', as third party font-mapping apps don't support custom fonts.

Also try turning off anti-aliasing in the TealDoc reading screen's font selection dialog if it is on.