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Customer Support > Support Database: TealSafe
CompatibilityGeneralTroubleshootingUsage
Compatibility
Is TealSafe compatible with PalmOS 5? (86%)
Yes. TealSafe is fully compatible with PalmOS 5.
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General
Can I view or edit TealSafe databases on my desktop? (100%)
There are no plans for a desktop conduit at this time. This is a business decision based on the technical difficulties of creating and maintaining a parallel set of code for an additional new platform (two more if you include a Mac version) versus putting that effort into enhancing the handheld program or creating an additional product for PalmOS, the platform we best understand.
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Can I create data stores on an external SD card? (88%)
Not at present. Data Stores must reside in RAM where they are also most secure. Data stores are typically not very large, so any savings gained from moving Data Stores to an external device would be offset by the increased size of the TealSafe program were card support implemented. Incidentally, the TealSafe program itself *may* be run from an external card to save memory, if needed.
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Can I create as many data stores as I like, or is there a hard-coded limit? (87%)
Data Stores are limited only by available system memory.
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Troubleshooting
When I try to view data stores on my new handheld that I've installed from my old one, all the old entries are coming up jumbled. (74%)
The encrypted data format between newer OS5 (ARM) handhelds use a different byte-order from older OS3/4 (Dragonball) handhelds. Before transferring data from an old device to a new, convert any databases to unencrypted format first. You can then export the files to the new handheld and re-encrypt them. If an older device is not available, you can load the databases into the PalmOS Emulator (not the Simulator) and export them afterwards to do the same thing. Just make sure you set the HotSync User Name in the simulator to the same as the original device.
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I upgraded to a new device and copied over my databases, but some of them won't open up. (38%)
Make sure you've also copied over your "TealSafe Templates" database. Without it, any databases that use customized layouts cannot open.
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When I reinstalled TealSafe after a hard reset, all my entries say local password but selecting a record does not prompt for a password. (33%)
TealSafe imbeds the password verification information within each encrypted file. The program shows the password as "global" if it matches the current global password, and "local" if it does not, but the passwords are stored the same way. The global password is also stored separately as a record in the PalmOS preferences database, so the global password is not restored by simply reinstalling the program. Try resetting the global password to the same password used before the reinstall, and the matching entries should change from "local" to "global."
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Usage
How do I print data from TealSafe? (77%)
If you want to print out a copy of a data record, you can use the "export
data item to memo" menu in the data store view. This can then be printed
using TealPrint or synced to the desktop and printed using the Palm desktop.
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