Customer Support - PalmOS Software by TealPoint Software; Programs and Accessories for Palm, Treo, and CLIE

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Customer Support > Support Database: TealMovie

Compatibility

Features

General

Registering

My registration key works in the TealMovie Player but not the Encoder.

Troubleshooting

Compatibility

Will TealMovie run on PalmOS 5 devices? (100%)
Yes. TealMovie is fully compatible with PalmOS 5 and handhelds running ARM processors like the Tungsten T.

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Will a Macintosh version of the TealMovie Encoder available? (100%)
The simple Macintosh command line converter can convert TealMovie files from Quicktime or silent MPEG media files. Visit the TealMovie page and scroll down to find the Macintosh Encoder. A more comprehensive graphic or OSX-native Macintosh utility is not planned because we do not have the capability to create one.

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Features

Will TealMovie support external expansion cards? (100%)
Yes. TealMovie has support for streaming movies and (.WAV) audio files using PalmOS 4.0's virtual file system (VFS) for CF/MMC/SD cards on new Palm handhelds, the Handera handhelds, and Sony CLIE. The MemPlug Smartmedia adapter for Handspring Visors is also supported.

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Will TealMovie support 320x320 high resolution modes? (100%)
Yes. TealMovie 3.0 supports high resolution modes on both Sony CLIE handhelds and new PalmOS 5 devices. This includes 320x240, 320x320, and a wide-screen sideways mode for the NR70. Note that high resolution movies require more storage space than their low res counterparts due to the 4x increase in image data size.

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Will TealMovie support 16-bit truecolor? (100%)
Yes. TealMovie 3.0 supports optional high resolution and 16-bit color. 16-bit true-color support requires PalmOS 3.5 or higher and a device with 16-bit color support. TealMovie 3.90 improves the color reproduction with a new TrueColor-Plus mode.

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Will TealMovie convert MPEG files? (100%)
Yes. If you have Quicktime installed, the TealMovie encoder will recognize and convert MPEG-1 format files. They will not read MPEG-2 and MPEG-4 files, however, as these formats are different and likely subject to legal licensing restrictions.

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Will TealMovie support full screen landscape mode (480x320) mode on my handheld? (100%)
Nope. Our video compression technology requires two screen-sized offscreen buffers to decode an image. PalmOS does not support a data heap large enough (480w x 320h x 2bpp x 2 = 614k) necessary to decompress an image this size. Most PalmOS devices have a data heap 256k or less.

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Will TealMovie allow me to rip a commerical DVD movie to my handheld? (100%)
No, at least not directly. DVDs are protected by technology (MPEG-2) that we cannot legally decode or circumvent. In order to convert DVDs to TealMovie, you will have to find other means of ripping the DVD video to unprotected AVI, Quicktime, or MPEG-1 format video. There are numerous gray market software products designed to do this, but we cannot assist you in finding or selecting one.

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General

How do I get the TealMovie Encoder? (100%)
The encoder is included in the Zip file along with the TealMovie player. If you have the player, then you also downloaded the encoder. If you unzip the file using the most recent WinZip, however, you must not use the "WinZip Wizard" mode (if requested), as that may files. Use the "WinZip classic" mode instead to see all of the files in the archive.

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How do I make the movie drag bar jog-shuttle work? (100%)
The position indicator on the Pause screen can only be dragged in movies that have been encoded with in-line key frames. To use this feature to scroll through a movie, encode the movie with key frames set. Use the minimum number of key frames needed (largest minimum distance) for best results.

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How long can a TealMovie be? (100%)
The length of a TealMovie file is limited by the maximum number of records allowed in a PalmOS database. Movies can be up to 65000 frames long, which is equivalent to 1 hr, 48 minutes at 10 fps, or 72 minutes at 15 fps. Longer movies can be broken up into chapters and automatically played in sequence using "marathon" playback mode. Be sure to use TealMovie 3.60 or newer, which supports synchronized playback of long movie files and allows specification of a sub-segment when encoding a movie. This last feature allows you to only use a segment of a long movie when making an individual TealMovie file. The segment is specified in source frames, which *can* exceed 65000 *if* the final movie will be sampled down to a lower frame rate that will make the final movie less than 65000 frames long.

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Registering

My registration key works in the TealMovie Player but not the Encoder. (100%)
Make sure you are entering your User Identity Code correctly. It is NOT THE SAME as your HotSync User Name, but it contains the latter as its first half.

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Troubleshooting

When I convert a movie, the video frames compress okay, but I get an error when it tries to encode the audio. (100%)
Neither Quicktime or Video for Windows supports extraction of compressed audio. Try extracting the audio manually to a WAV file using AudioConverter (www.riverpast.com) or for MPEGs, try VirtualDub (www.virtualdub.org) to convert the whole video file but converting the audio to uncompressed (PCM) format.

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When I try to play a movie, TealMovie crashes. (100%)
If you installed the file from a Macintosh and used Mac Unzippit to open the zip file, note that Unzippit tends to mangle Palm-format data files when unzipping them. Use Unstuffit Deluxe instead.

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When I try to encode a TealMovie, I get an "out of memory" error. (100%)
Make sure you have the proper codecs installed in Windows to read the particular AVI files. This message has been reported when reading files which were compressed using I263 codec, and subsequently fixed by installing that missing codec. Codecs are available from their manufacturers and many on Microsoft's web site

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When I try to read a particular AVI, I'm get a crash in the TealMovie Encoder. (100%)
This is likely due to a problem in the Windows decompression codec for the compression type used by the AVI. The Windows DivX compression codecs, for instance, have been historically EXTREMELY BUGGY. Their developers seem to have very poor quality control and we do not recommend you use this compression format. If you insist, be sure you are running at least 5.01 or later of the codecs. You may need to convert these images in VirtualDub first before importing into TealMovie. Known bugs in the Divx codecs include crashes across a wide range of devices and systems, including interactions with MMX and specific processors.

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When I try to convert a movie, I get only blank, black frames. (100%)
First make sure the video system can read your source video file by scrolling through the movie in the TealMovie Encoder preview screen, which is also used for scaling or cropping the source video.

If it can't display the movie properly in the preview, you likely need to (re)install the proper 16-bit video codec needed by your AVI file.

The TealMovie Encoder (MakeMovie) uses the Microsoft Video for Windows (VFW) decompression services to read AVI files. VFW uses 16-bit codecs, which are different from the 32-bit codecs used by Windows Media Player.

Try using GSpot (gspot.headbands.com) to analyze the AVI file and show you the compression type used and codecs you currently have installed (under View->Installed Codecs->Video). If you don't have a 16-bit VFW codec installed that matches the compression type used by the AVI file, perform an online search to find and download any missing codecs you may need.

Another useful app is VirtualDub (freeware), available at www.virtualdub.org. VirtualDub can often read damaged AVI files that Video for Windows has problems with. Try opening the file, and then saving out a new uncompressed AVI. If VirualDub cannot open the file either, there is most likely a problem with codecs.
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When I convert a movie, only the first frame is converted. (100%)
Check that you've set the "start frame" and "end frame" fields in the video cropping dialog to the start and end of the movie, respectively.
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When I try to play a converted movie, I get an "out of memory" error. (100%)
When TealMovie plays a truecolor movie, it has to allocate temporary working buffers and create a 64k color conversion table in main memory. If you are running very low on memory (less that, say, 200k free), you may not have enough free memory to playback files in certain formats. Try freeing some space by deleting unused apps or moving them to an external expansion card.
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When I try to convert a very large AVI file, I get all white (or all black) frames... (100%)
The Video for Windows subsystem we call supports a maximum file size of two Gigabytes, and will fail with larger files. We also found that while an old version of QuickTime 6.3 supported files up to four Gigabytes, when we updated to the most recent version (still numbered Quicktime 6.3!), that it also failed at two Gigabytes. To work around these problems, particularly if the files are uncompressed AVI files, use VirtualDub to compact the files to a smaller size using a compression codec like Intel Indeo.
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When I try to install a movie to the handheld, I get an error that the file is invalid. (100%)
Make sure you specify a Palm file name for your video, from 1-30 characters long. Version 1.01 of the encoder adds a warning for this if you don't specify one. Also make sure you have enough free memory on the device to accomodate the file.
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