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Customer Support > Support Database: TealEcho
CompatibilityFeaturesRegisteringTroubleshooting
Compatibility
Will TealEcho run on handhelds running PalmOS 5? (100%)
Yes. TealEcho 3.0+ fully supports PalmOS 5. A current version of TealMaster is required to run under OS5, as Hackmaster and X-Master are not OS5 compatible.
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Features
Can I put TealEcho into flash? (100%)
Yes, you can move TealEcho into unused operating system flash memory using a program like FlashPro, but you cannot put it (or any Hacks) into removable flash cards due to their architecture and removability.
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Can I use TealEcho to add Graffiti capability to my Treo? (56%)
Nope. The program you want instead is TealScript. TealEcho is designed to add viewable "ink" to handhelds with a fixed hardware writing area that isn't part of the display.
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Registering
After registering, I still get a "please register" popup in TealMaster. (100%)
The registration reminder is actually from TealMaster, not the hack. TealMaster is our own enhanced, standard system extensions (hack) manager. A trial version of TealMaster is included with our extensions-format programs as a convenience for those who do not already have TealMaster or a similar manager installed on their handheld. TealMaster can be registered separately for $9.95.
Thanks, that helped!
Troubleshooting
When TealEcho is active, my handheld crashes when I try to write. (100%)
The number one cause of crashes when running a system extension is an interaction with another hack. If you're running any other hacks or background apps, try disabling them all to diagnose the problem. Most such crashes come from running out of stack memory, which is fixed to as little as 3k on some versions of the OS. If this is the case, you may need to choose which hacks to run or create separate activation profiles in TealMaster to handle this. On pre-OS5 handhelds, you can also use TealMemBrain to boost the default stack size, while on all devices you can permanently boost the default stack size on an application-by-application basis using TealMover 1.90 or higher.
Thanks, that helped!
When I write, TealEcho still comes up even after I deleted it. (100%)
As noted in the documentation, you cannot delete an active system extension ("hack") using the PalmOS launcher's "delete" menu. You must deactivate the hack in the extensions manager (Hackmaster or TealMaster). If you forgot, you'll need to restart the handheld using the pinhole in the back, but there will be no permanent damage. If you are running TealMaster, you can always safely delete hacks there.
Thanks, that helped!
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