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HomeSoftwareContentGuidesCommunityPress
Customer Support > Support Database: TealAuto
    FeaturesGeneralTroubleshootingUsage

    Features

    Can TealAuto support imperial gallons or mixed metric and imperial units or currencies? (100%)
    Yes. TealAuto 1.50 supports independent selection of imperial US, and metric units for fuel and mileage. You still, however, have to pick a single set of unit for database storage. To ease importing foreign fuel, distance, or currency units when traveling abroad, however, TealAuto includes a unit/currency calculator (accessible from the edit menu on data-entry screens) which you can use to convert quantities based on programmed conversion ratios.
    Thanks, that helped!
    General

    Will TealAuto work under PalmOS 5? (100%)
    Yes. TealAuto is fully compatible with PalmOS 5 and handhelds running ARM processors like the Tungsten T.
    Thanks, that helped!

    Will a PC-based desktop version of TealAuto be available? (41%)
    TealAuto was written before we created our TICL universal code framework, so it would probably have to be rewritten in the new framework before a desktop version would be possible. Rewriting TealAuto would also allow for a few other niceties such as full screen support, however TealAuto is otherwise pretty solid so a major rewrite or overhaul is somewhat difficult to justify when compared to upgrades for some of our other apps. Because of this, we don't have solid plans for a desktop version at this time.
    Thanks, that helped!
    Troubleshooting

    When I generate reports, I'm getting incorrect calculations. The numbers are either very large or negative. (100%)
    Bad calculations are caused by missing or misentered odometer readings in the fuel, service and trip databases. Check for the following problems using the "odometer" pick list selections in each of the three list screens:

    1) Make sure all odometer entries are valid, and in increasing value by date. An entry with an extra or missing digit will yield really big total miles calculations.

    2) Make sure all trip entries appear with a distance entry in parentheses. When missing, the end miles are probably set to a value less than the start miles, which will overflow the calculations and show large or negative trip miles in the summary.

    3) If you find a problem, narrow the date range in the report until the values are normal and increase it to find the date of the bad entry.

    4) Check all vehicles for problems above, as totals default to being sums across all vehicles.

    5) Try version 1.33 or higher (check beta page), which marks trip entries in the list with negative trip distance or distance greater than 10000 with "!!!!!"
    Thanks, that helped!

    When I installed a new version, I lost my my previously-entered data. (85%)
    Before installing a new version, do NOT delete the previous version using the Palm Launcher as it will delete all your data as well. You may also run into a similar problem if you are using ZLauncher to "trick" TealAuto into storing your data on a card. This feature works by copying your data from the card before launching TealAuto and then copying it back afterwards. If you install and run a new copy of TealAuto directly into RAM, however, it will launch without copying the databases, causing TealAuto to create new blank ones in RAM.

    For these situations, you can probably recover your data looking for and reinstalling valid (non-empty) copies of the databases "TealAuto_History" and "TealAuto_Config" either in your Palm "backup" folder on the PC or on your SD card (for the ZLauncher case). Be sure to look for the PC-based backup files before you HotSync, or the new blank databases will overwrite the previous backups.
    Thanks, that helped!
    Usage

    How do I import data from another program or spreadsheet? (100%)
    Most programs support exporting data to comma-separated-value (CSV) format. Use TealAuto's import feature to import CSV data which has been pasted into one or more MemoPad memos. Use sample exported data from TealAuto as a guide on how to correctly order and format the records, and see the
    TealAuto Manual for more information.
    Thanks, that helped!

    How do I move my existing data to a new handheld? (100%)
    TealAuto stores its data in two database files: TealAuto_Config.pdb and TealAuto_History.pdb. The former stores the customized vehicle, station, and account names and details, while the second contains the actual fueling, trip, and service entries. You should move both files together as a pair. To copy the data from one handheld to another, you can either use TealMover to beam these files, or you can find both of them in your backup folder for your old handheld. The backup folder can be found in your user name folder inside the Palm install folder the Palm Desktop program. Note that installing these files will replace any new entries you may have made on the new device.
    Thanks, that helped!

    How to I export data to the desktop? (91%)
    The easiest way is to create a CSV Text report and using the 'Copy to Card' button to copy this data to a CSV file on an external SD/MMC/MS card that you can read on a PC using a card reader. You can also generate CSV-memo reports and cutting and paste the resulting memos from the Palm Desktop into a single CSV file. Please read the manual for more details on how to do this, and remember not to include the memo title lines when pasting them together.
    Thanks, that helped!

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