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Customer Support > Support Database: TealAgent
GeneralInstallationTroubleshootingUsage
General
What does TealAgent do and how does it compare to some similar programs out there? (100%)
TealAgent grabs information from the web during HotSync and copies it to your handheld. TealAgent supports output in standard data formats like Doc. This makes its data compatible with a weath of existing readers and editors. A custom data format wouldn't be able to support this. Also, while TealAgent can support downloading of an arbitrary web page you specify, its custom-formatted support for key web sites gives it better looking output than a generic browser could give, and with TealAgent 2.0, the handheld task control module gives the program a unique, convenient interface.
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Installation
How do I install and run the TealAgent? (100%)
TealAgent is a Windows/handheld application which requires very little setup. Unzip the TealAgent archive and run the TPSetup program inside the archive and follow the on-screen prompts. The installer will install both the windows and handheld components.
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Troubleshooting
When I try to run tasks, I get an error that it cannot connect. (100%)
Make sure your PC is connected to the internet, or set up the TealAgent Desktop (the PC component available from the start menu) to dial out for you. If you are connecting through a lan or corporate network, you may need to configure the TealAgent Desktop to use your network's proxy settings. Both these options are available in TealAgent Desktop's drop-down menu.
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When I run one of the standard modules, I get jumbled or missing information. (100%)
The basic modules retrieve data from various web sites and expect standard formatting. Please contact us through the support contact form if one of the modules need updating because the site's format may have changed. It's normal, on the other hand, for the universal page clipper to contain some unformatted text as it hasn't been optimized to work with any single site.
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Usage
How do I view files created by TealAgent? (100%)
TealAgent creates files in standard PalmOS database formats, which can be viewed using the appropriate viewers, including TealInfo, TealDoc, and TealMeal. TealDoc Lite is included to read the Doc-format files, but other readers must be downloaded separately off our site if you'd like to use their advanced interactive features. All TealAgent templates except the CSV converter have the option to output data in TealDoc format, so that is a good place to start.
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