Customer Support - PalmOS Software by TealPoint Software; Programs and Accessories for Palm, Treo, and CLIE

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Customer Support > Support Database: Order-Status

Order-Status

Order-Status

Where is my registration key? (100%)
The registration system is run manually each business day to generate registration keys for ordered programs for which we've received payment confirmation. Typically, you should receive a registration passkey in one to two business days. If you don't receive your registration key after a few days, your message may have been lost in an email failure, which happens fairly often in this age of viruses and ISPs with overzealous Spam filters and server blacklists. When this happens, visit our Customer Database to look up your order and registration keys in the database of all orders we've received and processed to date. When ordering from third party resellers, there are often additional delays. The two major reseller stores have both recently had system failures that have delayed or prevented them from properly transmitting orders to us. In the future please order directly from TealPoint to best avoid these sort of problems.

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Where is the program I paid for? (86%)
When you pay for a program, you are purchasing a registration key to convert the unregistered program to a registered version. There are no separate 'registered' or boxed versions of the programs. As indicated on the order and registration pages, you should have already downloaded and tried the programs before registering them. If not, you can still download the latest version of each programs freely off the software product pages.

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When will accessories I ordered arrive? (77%)
Accessories are drop-shipped directly from the manufacturer by UPS. While they are usually received much faster, please allow up to 10 working days for them to arrive. They do not usually provide us with tracking information on these orders.

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