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Customer Support > Support Database: General
General
General
What or where is "TealPoint" anyway? (100%)
Sorry, no deep meaning here. The founder likes the color Teal, and the "Point" part comes from the point of a pen, since we make software for handheld pen organizers. Besides, the URL was not taken.
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Why do you sell products as trialware? (100%)
Releasing our products as trialware allows us to keep our costs down and ultimately deliver a better product. Trialware allows us to quickly and easily release updates to our products keeping them much more up-to-date than a strictly commercial product would allow, as we do not incur high distribution costs when releasing updates. It also allows us to better meet the needs of our customers.
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What is TealPoint's privacy policy? (100%)
We do not sell to others or otherwise distribute your private information, including name or email address, and you credit card and billing information stays fully on our shopping cart provider's secure server. We do not email to mailing lists and other addresses not directly submitted to us by customers (Spam), but we sometimes contact customers who have purchased or downloaded our products as allowed by law. When this happens, we provide a clear mechanism for the customer to change their mailing preferences if they follow the instructions in the body of the email.
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How can I check my notification preferences or add/remove my email address from your contact list? (100%)
You can view or change your email contact preferences anytime by visiting our Customer Database
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Are your programs Macintosh compatible? (100%)
All of our handheld based programs except TealAgent run on PalmOS organizers themselves and can be installed from either a PC or Macintosh. A few of the programs, like TealPaint and TealDoc, come with utility programs, most of which are not essential to the program's use. For most of these, simple 68k and Power PC Macintosh converters are available on the product page for the program. We do not have development facilities to create more elaborate Macintosh-specific utilities.
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Can I get technical support by phone? (100%)
Not at this time. Technical support is already one of our largest expenses, and with our low prices, it's not economical to have someone standying by on call to answer intermittent questions by phone. Email-only technical support allows us greater flexibility to keep our costs--and ultimately yours--as low as possible.
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Why do hard Sudoku puzzles have more than one answer? (100%)
It's true that "traditional" Sudoku puzzles, as defined by purists, are puzzles that have one unique solution that can be derived by logic alone. The "hard" difficulty puzzles, however, are a popular variant traditional Sudoku in that they require some educated guesswork (trial and error) to solve. These often-called "diabolic" puzzles have more than one unique solution, which intimately tied to the reason why trial and error is necessary to solve them. A puzzle with only one solution can almost by definition be solved entirely by logic.
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